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user_op2wgl
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2 Messages

Thursday, July 30th, 2026 11:42 PM

When corrected address posted online?

I signed up for California Lifeline.  I expected pink envelope but never arrived.  Finally I applied online then realized my billing address entered wrong.  I corrected the address online, but does not show in my billing address.  It stays old address.  Actually address is correct but apartment number is 102 instead of 132.  California Lifeline told me to contact provider to correct it.  

There is no live agent, no phone number.  What should I do?  My bill is supposed to be lower long time ago.

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31 minutes ago

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XfinityJeniece

Official Employee

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4.2K Messages

2 hours ago

Hey there, @user_op2wgl, thanks for reaching out through Xfinity Forums regarding your account. I can understand how frustrating it is to have delays with your California Lifeline application, especially when you've been expecting a lower bill for some time.

 

To better assist, can you confirm whether the Lifeline application status shows as approved and whether the corrected apartment number is displayed when you log into your California Lifeline account? 

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user_op2wgl

Visitor

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@XfinityJeniece​ 

Thank you for your reply.

I have just finished an official application online with wrong apartment number.  It is still 102.

It said if I have wrong information, change with provider.

I am thinking to switch my mobile phone to Xfinity also, once this process is completed.

Thank you.

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1 hour ago

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XfinityJeniece

Official Employee

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4.2K Messages

Thanks for confirming! I would be happy to take a look on our end, @user_op2wgl. Can you please send me a Direct Message with your full name and your full address? 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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31 minutes ago

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