Visitor
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20 Messages
When can I expect mid-split at my house?
I've been patiently waiting for the new mid-split speeds to become available and the silence from Xfinity is deafening. If I put some of my neighbors' addresses into the broadband labels site, the new mid-split speeds show up, but at my address they still do not. My home is near an intersection, but the streets in both directions have the new speeds. The house right across the street from me has them, and in the other direction a house about six houses down, but no more than a half mile in distance. Surely this means that it should not be terribly difficult/costly to finish the expansion, but it's been over a year at this point. Is there a way I can request the upgrade at my house?
XfinityJeniece
Official Employee
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3.6K Messages
2 days ago
Hey there, @user_kta3lb, thanks for reaching out through Xfinity Forums regarding your mid-split. There is no way to request the speed upgrades. We are working to get all locations upgraded. I would recommend checking your email as we will email you before the work is started for your location to let you know you are expecting to receive the new speeds. We truly appreciate your patience and excitement for those new speeds.
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