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Juiceboxxt
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Friday, March 27th, 2026 1:39 AM

What's up with the uploads

I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment....

Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on the 500/100 plan and confirmed my address as a next gen area...

So what gives, how long before I'm provisioned for the faster uploads? 

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1 hour ago

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EG

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2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

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2 hours ago

 

Juiceboxxt Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some issues with your upload speeds. We'll be happy to look into this further. Have you power-cycled your modem recently? You can do this by pulling the power cable out for about 30-seconds and then plugging it back in. That should update the boot file in the modem. If that doesn't improve your connection, please let us know.

 

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Juiceboxxt

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I can try when I get home. The thing is, support confirmed my plan was 500/100....  But when I view it on my end it says 500/35.... And I do only get the 35 upload... 

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1 hour ago

XfinityJanelle

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Once you get home, if you can try that out and then send us a message back we will continue troubleshooting with you. 

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