U

Visitor

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1 Message

Wed, Apr 21, 2021 12:38 AM

What the heck is going on with my internet service?

My internet has been out since 6pm YESTERDAY! Xfitnity was giving time updates but now it’s not doing that. I work from home and this has been a big inconvenience. If you all are routing all outage issues to the virtual service give us an ETA on when it will be fixed. Also tell us what’s going on! 

Responses

EG

Expert

 • 

86.6K Messages

24 d ago

Concern moved here for greater exposure to actual Comcast employees. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

 • 

124 Messages

22 d ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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