Visitor
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10 Messages
What is the best way to get an ongoing connection problem solved?
I am having multiple, short duration internet disconnects. Recently it has been 25 per day. It has been ongoing for many months. On the techs recommendation, I have replaced the modem twice and the router once. My wiring is direct and simple. All wires and connections have been checked many times. Sometimes they say it is a loose connection in the cable outside my home and it gets better for a few months but eventually the problem returns. The cooperation from the chat people is terrible. Yesterday, no one showed up for the appointment. When I contacted them, they lied and said the tech was there and fixed my problem. I was watching for them at my office window and no one came. My security camera confirms. They could not tell me what was done or what time they came, only that my problem was fixed. That discussion took another hour. I've had 7 disconnects since they "fixed" it. I am again waiting at home for another tech to show up now. I have never experienced such terrible customer service. It seems they have walled off any way to have meaningful communication. I wish I had an option to go elsewhere. Any suggestions on getting help from Comcast?
XfinityFrank
Official Employee
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1K Messages
2 months ago
Hi there, @user_c3784a! Thanks for reaching out to us here on the Community Forum! I'm sorry to hear you've had a hard time getting this connection issue resolved. This is certainly not the experience we want for you and would be happy to lend a hand! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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EG
Expert
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107.1K Messages
2 months ago
@user_c3784a @XfinityFrank @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_v8plva
1 Message
25 days ago
I have had nothing but issues with my streaming and it buffering and freezing etc. Xfinity customer service has not been helpful at all. I had an appointment scheduled for today and Xfinity cancelled it even though I am still having issues. I called last night and was on hold for OVER 2 HOURS!!! Ridiculous! Still no resolution! I am <Edited: Language> at the lack of customer assistance and the lack of making things right but most of all that my service [Edited: "Language"]!
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