2 Messages
What is an official way to file a complaint to Xfinity Customer Service Department
I have spent numerous hours with Xfinity agents over the phone and chat. It has been the worst two weeks and still going on. I am sure there has to be a department in Xfinity that gives a [Edited: "Language"] to improve its service and listen to its customers.
EG
Expert
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108.3K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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685 Messages
10 months ago
Good afternoon @user_cp8290. We can assist with your request. When you have a moment, please send our team a direct message with your full name, address, and the details of the issue. Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_kxytei
1 Message
6 months ago
There is an agent name ARBAAZ, when i tell my concern to that representative he say yes he can do it for me, after that he tell me something about new plan or speed i just say no i dont want 1200 mbps im ok with 1000 mbps just do my work. After that he say to me im not able to do your work you have to call for this. Why xfinity giving chat support for that type of person who just do work if any customer accept their offer but if we say no to them they end the chat with this behavior . I am going to report about that person also, or any xfinity person read my message rightnow please do this about that type of situation because we pay you for your service not for getting humiliations by your chat representative and this is not a first time.
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