What do they pay these people for??

This company is the most incompetent, unorganized, and unhelpful company that has ever existed.  I have spent 40 hours this week on the phone/chatting with customer service attempting to get the network carrier lock removed from a device that is paid in full.  I have been lie to, hung up on, and generally disrespect by every agent I have spoke with.  The first agent on Wed told me it takes 24 hours. On Saturday I got an email saying it failed because I had a balance left on my phone plan.  Paid it that day and the agent never resubmitted the unlock request.  Had to contact again on Tuesday.  Was guaranteed it would be unlocked 11/12/23 at 11:16:36 am. Then spent 2 hours chatting and 3 hours on the phone only to be told "were working on it".  I was promised it would be unlocked by the end of the day.  Waited on hold for an hour to speak to a supervisor and was hung on before speaking with anyone. Had to call back and spend 30 min getting past the automated system. To the spend another 2 and half hours on hold waiting for a supervisor to tell me there is and error they can't figure out. Request to speak with actual tech support so I could understand the issue but customers can not chat with actual tech support that is only for in house.  There is no system to file complaints on employees who lie to you and make false guarantees because they refuse to give out employee ID number or any way of holding them accountable.  Overall a disgusting experience and truly hope nobody else has to deal with such gross incompetence