Skip to main content

    Support

    Offers

User_546CR's profile
User_546CR
1st Topic
1st Reply

Visitor

 • 

2 Messages

Saturday, March 25th, 2023 5:58 PM

Closed

What can I use as Proof of Residency under the "Comcast Resources for Fraud and Identity Theft Resolution"?

I was homeless between the end of December 2019 and June 2021. Was sleeping on my sister's couch till August of 2021 and the Customer Security Assurance shared the website with me to handle a fraudulent account opened under my name at "https://www.xfinity.com/IDTheftclaimform".

Can you guys help me to find something that can be used as a Proof of Residency if I was homeless?

Thanks in advance.

Question

 • 

Updated 

2 years ago

202

2

0

XfinityJorge

Official Employee

 • 

2.1K Messages

2 years ago

Hello @Chris_Rado thank you so much for contacting our Xfinity Support Team over our Forums. Here is a link https://www.xfinity.com/support/articles/proof-of-residency-policy that takes you to a list of documents that are Proof of Residency. Please let us know if you have any additional questions or need further assistance. 

0

0

User_546CR

Visitor

 • 

2 Messages

2 years ago

@XfinityJorge Thanks man, but those things seem to be for people who weren't homeless.

1

0

CCErika

Problem Solver

 • 

339 Messages

I'd love to see how we can help! Could you please send me a DM as follows: 

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.

I no longer work for Comcast.

2 years ago

0

forum icon

New to the Community?

Start Here