We’re sorry, your account isn’t eligible for this Peacock offer

Hello @user_3qx80v, and thanks for reaching out on our Xfinity Community forums!

I can certainly understand why you'd be concerned, especially if Peacock Premium was included as part of the promotion that led you to sign up for service.

To help us better understand what's happening, can you let us know when you signed up for service and enrolled in the promotion?  (Typically there is a 90 day activation window after the promotion begins.) 

Also, have you ever been able to access Peacock Premium since signing up, or have you received the eligibility message from the beginning?

Any additional details about the activation process, including any error messages you've encountered before seeing the "account isn't eligible" message, would be helpful as well. This will help us determine whether the issue is related to the promotion itself or the activation process.