New Poster
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1 Message
"We're getting your account set up."
I purchased a new WiFi service recently and I can't check my account to get any updates on it. There was supposed to be an appointment just a couple of minutes ago and the technician didn't text me. I'm wondering if there's a way to fix this?
Responses
ComcastJonathan
Official Employee
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839 Messages
4 m ago
Hi @David-L , please go to www.xfinity.com/getstarted to check if you have an Xfinity ID set up. The one you're posting from is currently not associated with an account (there may be a delay in which the account becomes associated with this Xfinity ID). You can private message me with your service address and we can take a look for you as well.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW
Gold Problem Solver
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22.3K Messages
4 m ago
To send a private message to the employee click the "ComcastJonathan" user-id at the top-left corner of their message to reach their profile page, and then click the "Send a message" button to the right of the employee's user-id on that page.
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