Website

None of that does any good. It isnt on my end for sure. EVERY OTHER WEBSITE I GO TO LOADS LIGHTNING FAST!! Stop trying to blame me or my equipment for your shortcomings.

account website experience specifically points to significant dissatisfaction due to poor usability, slow performance, and confusing navigation. 

• Poor Navigation and "Rabbit Holes": Many users, like yourself, report frustration with the site's layout, describing it as a "disaster" with "confusing tree logic" and endless loops when trying to find specific information or complete simple tasks.
• Extremely Slow Load Times: A frequent criticism is the website's performance; pages often take 10-60 seconds to load, which users find unacceptable for an internet provider.
• Billing and Payment Issues: Users report difficulties paying bills online, with constant redirects and pages that crash or simply refuse to load, leading some to suspect it is intentionally difficult to incur late fees.
• Ineffective AI Assistant/Chatbots: The automated support tools are widely criticized as "useless" and ineffective, often forcing users into frustrating, multi-hour chat sessions where they are repeatedly transferred between agents who don't seem to have access to previous conversation notes.
• General Dissatisfaction: Independent review sites aggregate these experiences into very low scores. For example, Trustpilot gives Xfinity an average rating of 1.2/5 stars, and Yelp gives it 1.8/5 stars, with many recent 2024 and 2025 reviews mentioning the difficult website experience as a primary reason for the low score.