Website

account website experience specifically points to significant dissatisfaction due to poor usability, slow performance, and confusing navigation. 

• Poor Navigation and "Rabbit Holes": Many users, like yourself, report frustration with the site's layout, describing it as a "disaster" with "confusing tree logic" and endless loops when trying to find specific information or complete simple tasks.
• Extremely Slow Load Times: A frequent criticism is the website's performance; pages often take 10-60 seconds to load, which users find unacceptable for an internet provider.
• Billing and Payment Issues: Users report difficulties paying bills online, with constant redirects and pages that crash or simply refuse to load, leading some to suspect it is intentionally difficult to incur late fees.
• Ineffective AI Assistant/Chatbots: The automated support tools are widely criticized as "useless" and ineffective, often forcing users into frustrating, multi-hour chat sessions where they are repeatedly transferred between agents who don't seem to have access to previous conversation notes.
• General Dissatisfaction: Independent review sites aggregate these experiences into very low scores. For example, Trustpilot gives Xfinity an average rating of 1.2/5 stars, and Yelp gives it 1.8/5 stars, with many recent 2024 and 2025 reviews mentioning the difficult website experience as a primary reason for the low score.