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user_hanvjy
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3 Messages

Friday, November 7th, 2025 12:10 PM

Website

Every time I am forced to use the Xfinity website, I get so frustrated I just want to scream. It takes FOREVER for pages to load. For an INTERNET COMPANY with over 32 MILLION CUSTOMERS, you have the absolute worst and slowest website I have every visited. I have never seen a website load slower, even when I had DIAL-UP!

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30 days ago

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XfinityJorge

Official Employee

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2.6K Messages

1 month ago

 

user_hanvjy Greetings! Thanks for using our Forums and we are sorry to hear that you are having issues with our Xinify website when you are trying to use it. We are here to help make your online experience better and are happy for the opportunity to work together. Do you have the same issue loading the site on multiple devices or is it just for example your computer? If this issue is isolated we would suggest trying some troubleshooting like clearing your cookies and cache which helps a lot with similar issues. 

 

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user_hanvjy

Visitor

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3 Messages

It loads the same on all 3 different computers I have and on my phone.

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1 month ago

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XfinityJorge

Official Employee

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2.6K Messages

Gotcha, if that is the case the issue might be something else. Just to verify can you try clearing the cookies and cache on any of those devices to see if that helps make a difference. If it does not, we have some more tools we are happy use to try to get to the bottom of this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_hanvjy

Visitor

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3 Messages

30 days ago

None of that does any good. It isnt on my end for sure. EVERY OTHER WEBSITE I GO TO LOADS LIGHTNING FAST!! Stop trying to blame me or my equipment for your shortcomings.

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XfinityShawn

Official Employee

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2K Messages

 

user_hanvjy Are you seeing any error messages come up when this happens? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

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