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user_4tsxgq
1st Topic

5 Messages

Sunday, February 23rd, 2025 4:13 AM

Website issue

Something is up with my safari on my iPhone, when I have Wi-Fi on a certain site doesn’t connect but all other sites do connect, that one site said server issues. When Wi-Fi is off that one site goes through on data, what is going on

through all the trouble shooting I did, it seems like it’s an issues with the ISP blocking it or the domain.

the website is mangafire.to

can you please let me know what I should do to resolve?

Question

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Updated 

8 days ago

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XfinityMartyR

Official Employee

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2K Messages

2 months ago

Thanks for reaching out, user_4tsxgq. It sounds like that site may be blocked by our Advanced Security. You can report a blocked website here, and our Customer Security Assurance Team will review. 

 

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user_4tsxgq

5 Messages

Thanks I get an error saying it’s already been submitted?

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2 months ago

0

XfinityVictor

Official Employee

 • 

1.3K Messages

 

user_4tsxgq Have you submitted a request in the past?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_4tsxgq

5 Messages

I have not submitted any in the past

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2 months ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

We are glad to take a closer look into this for you @user_4tsxgq!  Please feel free to shoot us a private message with your details so that we can get started. 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_4tsxgq

5 Messages

Hi,

thanks for the comment I actually did this four days ago and still have not received a response

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2 months ago

0

user_rmzk97

Visitor

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1 Message

10 days ago

Hello. I am also experiencing a similar issue. I am unable to log in to godaddy for website management through Xfinity. However, when I use Verizon, I am able to successfully login. I spoke with an engineer and in the process of validating my identity, I suspect he may have inadvertently locked my primary Xfinity account. I am unable to reset the password myself as it is cycling me through a "Call 1-800-xfinity to reset your password" message. I am still experiencing both issues. I have now been unable to access my Primary account, the Xfinity management app and my email for 3 days now. I have two cases open, [Edited: "Personal Information"]. I have not received any communication back regarding these. 

I am experiencing extreme difficulty trying to navigate through the AI chat bots and phone automation to communicate with anyone in the US. When I finally do get through to a live agent, they are all overseas and don't seem able to comprehend what I am telling them. 

(edited)

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XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_rmzk97 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

8 days ago

0

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