Visitor
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1 Message
Webpage GLACIALLY slow
I have used Firefox, Bing, and Chrome. The browser has no bearing. I literally will sit and stare at the screen for, what I timed today, 2 minutes, just to see a pdf of my bill. The only page that seems to be up and running without delay is the actual bill pay. I literally paid another bill in the time it took to pull up your next page - getting to see the message, "We're working on it."
You are supposed to be the internet provider... how in the world is it possible that you guys are moving at 1996 speeds? Maybe take a look and do something about it?
XfinityAirelle
Official Employee
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3.6K Messages
4 hours ago
I can understand your frustration, especially when something as simple as viewing your bill takes two minutes to load. That's definitely not the experience we want you to have. Since you've already tried multiple browsers and are experiencing the same delays, I don't want to have you repeat troubleshooting that hasn't helped.
Are you noticing these delays throughout the entire Xfinity website, or primarily when accessing your account and billing information? Also, does this happen consistently or only at certain times? This will help us narrow down whether the issue is specific to certain pages so we can better identify what's causing the delays.
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