weak and dropping internet connection

I have had a problem with a sporadically weak and dropping internet signal beginning August 2024. By October 2024, it was so frequent could no longer use my home alarm system since the signal would drop several times each hour. I called the help line several time, endured the automated system and it could not identify the problem. I used the digital assistant. I was unaware that it can only handle the simplest of question and the user must have the knowledge of an expert to ask the question. So not only is it totally useless  By the time you use it you question is more complicated than it can handle. As with the help line the process allowing you to ask the question is laborious. At the end of October 2024, I make an appointment and go to my local store. I am told to try changing the router. Otherwise a visit from Xfinity is $100 because it is assumed the connection problem is due to customer errors. The new router is installed. There is no improvement. In Winter 2025, a service technician visits. He tests and re-installs new lines to the outdoor junctions. The junction that should be used by our house is damaged. It has never been used. It has never been repaired. The technician could explain what was wrong but when asked about should it be repaired, is this why we have a problem, how do we get this fixed this was clearly an area that he wasn't able to provide direction. He seemed helpful and sincere so I believe that issue must be managed in another silo and his silo has no influence with the other department. He did need to return the next day to correct the TV box connections that were mistakenly disconnected during the service visit. The lines remained about ground for several weeks. After the technician visit, a team put flags to guide the crew that places them underground. These flags remained scattered across the lawn for many weeks before the crew honored us with placing them into the ground. All this time internet is sporadic, streaming will cut off sporadically due to signal, alarm system cannot be used but we still pay a monthly bill for it (it is not Xfinity and do not try to make a cross-sale), grass does grow this time of year and flags interfere with landscaping maintenance. I should be offered a significant retroactive discount for this nightmare because the service has not worked properly for nearly a year. It has negatively impacted my 3rd party services. I have been patient and spent a great deal of time to elevate this problem but no one seems able to move this forward. Every time it is not fixed and I must tell you it is still not fixed what should I do next!!!! My problem is the same problem I had 10 months ago, but now I have experience using more of your poorly designed and inadequate communication forums, xfinity assistant, help forum, customer store, service technicians......but this process has not been successful solving my problem. It demonstrates that you are heavily focused on automating your process and making cross sales in ever customer contact. After the sale, the service and problem resolution is slow since with few competitors. Your processes seem intentionally designed to keep customers confused, stall customers from cancelling to improve retention, delay fixing problems to save money. You must have some internal department conflicts because keeping employees in silos and limiting the ability to help is reflected in my poor customer service experience. Your people on the line do not love their jobs and feel they work at a great place. Your customer service employees are just as unhappy and burned out as your disgruntled customers. Your automated services do not work but help reduce your direct contact with real human beings like me. How do I find someone with the ability and authority to fix my problem, seek approval for fee adjustment since 10 months of poor internet service has impacted wi-fi, streaming, alarm system usage, lawn maintenance not to mention repeating this problem to Xifnity over and over and over. Finally, if it can't be fixed. Let's work through how to exit. I am paying full price for a bundle that doesn't not work!!! Please do not insult me with a discussion of paying more for unbundling..especially if this discussion occurs while what I already have does not work!!!!!!!