We Were Tricked Out Of Our Grandfathered Plan...

So around 48 hours ago my mother was trying to reduce expenses on our bill by just trying to drop a few paid channels that we never use as well a disconnecting the landline, this was done without family discussion so she thought she was saving money [Edited: "Inflammatory"]

Not only was the woman who she initially talked to barley able to speak English or understandable at all but she INTENTIONALLY neglected to inform my mother that once the plan was changed it could not be changed back. 

After undoing the plan we've had for years we decided we wanted the landline returned & Cartoon Network turned back on...Our original bill which included MANY PAID CHANNELS like HBO, Starz, etc with the Landline Included was $230 a month! NOW after just adding back those TWO THINGS it's back to $230 a month and we have even LESS than before!

She has since been told by two other customer service reps that she can no longer have her old service back, after over a DECADE of being a customer! [Edited: "Inflammatory"]

[Edited: "Inflammatory"] You people KNOW exactly what your doing to take advantage of people like this!

Fix this issue! Give us back our original plan at the same price or CHEAPER or I HER SON WILL TAKE YOU PEOPLE TO COURT SO HELP ME GOD! I WILL NOT LET YOU GET AWAY WITH TAKING ADVANTAGE OF MY MOTHER! I ALREADY HAVE A LAWYER ON STANDBY! AND I WILL TAKE YOU TO COURT!

You have been warned! Fix this issue FULLY & COMPLETELEY [Edited: "Threat"]