Visitor
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1 Message
'We received your cancelation request' email
I received an email from xfinity that my cancelation request was being processed, however I did not request to cancel my service and I do not want to cancel the services. How do I correct this?
MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
You received a fake e-mail spoofing Xfinity. An employe here should be able to check your file to make sure everything is okay.
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XfinityGabriel
Official Employee
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2.2K Messages
2 years ago
Hi, @IgnaDe! Thanks for spending your time today to contact XFINITY over our forums page. I would certainly have the same concern if I were in your shoes. You've come to the right team to investigate this further. To get started, would you mind sending a DM with your first/last name and full address, so I can ensure I pull up the correct account? You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a private message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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