Visitor
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1 Message
We have no internet in our house and the house across the street. Th
Yesterday morning abt. 1030 we lost our internet.
We went thru all the instructions and we were told there are no outages.
First possible appt......9/11...over ONE WEEK to get a tech here.
ABSOLUTELY NOT AN AGREEABLE WAIT TIME
What [Edited: "Inappropriate Language"] is wrong with you people!!
We need someone SOONER than a week and a half
[Edited: "Inappropriate Language"] poor customer service
XfinityJon
Official Employee
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1.7K Messages
7 minutes ago
Good afternoon user_lbssrs. I can certainly understand the concern if your service is not working. Have we already had a chance to go through some troubleshooting with you either here or over the telephone? For the appointment, there is an option to get on a waitlist, so that if a sooner appointment opens up you will be contacted, and given an option to select the sooner option. Have you already signed up for the waitlist?
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