2 Messages
We have intermittent internet connection drops. Can’t get help
I live in an area where I need wifi calling because the cell phone coverage is nonexistent. When xfinity goes down I try to call but they send a link to the assistant. I can’t load that when I have no internet. When it comes back they run test and say everything is great. It’s an intermittent problem happening several times a day with me AND my neighbors. How can I get someone human to understand this and send someone to find and fix the problem?
XfinitySara
Official Employee
•
1.7K Messages
27 days ago
Hey there, @user_qmm5f4! Thanks for coming to our Xfinity Community Forum with your intermittent connectivity concerns. I'm so sorry to hear about the trouble you've been having, and I'd love to see what our Digital Care Team can do to help! We're an awesome resource because we can typically review and resolve issues fairly quickly, even when that simply means facilitating the scheduling of a Trouble Call (tech visit) when necessary. First, have you recently reviewed these Connection Troubleshooting Tips? If not, I find that to be a great place to start! Please let me know if you notice anything that can be adjusted on your end. Otherwise, we may instruct you to send us a direct message for our team to take a closer look.
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