Visitor
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1 Message
Waste of time and money!!!!
When I called to set up Internet service. I said I wanted the technician to come and install. And every time the agent tried. She said her computer would crash. I should’ve took that as a sign. I paid $25 for priority shipping to get all the equipment, which was the wrong equipment so I had to run all the way into town to the store get it exchanged, and it still did not work because I needed a whole second preinstalled modem router, which I said from the very beginning I did not have. so I had to wait over two weeks to takeoff time off from work for an appointment that I was told the service technician said that I was not home. so I have done nothing but waste my time and money for service I never or had any service installed nor did I receive any refunds
XfinityJustinM
Official Employee
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957 Messages
12 hours ago
Greetings @user_23z04z,
Thank you for taking the time to share your experience with us. This kind of feedback is always used to shape the future of our operations. With that being said, I am sorry to hear that you have had such a rough go of it to start your experience with Xfinity. The moving process can already be quite cumbersome, and having an issue from something that you attempted to be prepared for is quite a frustrating outcome. Our team would love to review your account to ensure that your billing is accurate. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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