Visitor
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4 Messages
Was told to cancel my service or pay $101.00 for 1g internet
Apparently xfinity doesn’t care about existing customers. I have been using xfinity for 17 years and just today when I tried to get lower prices I was told no.
Currently xfinity offers 2g for $70. When I mentioned that I was told no that doesn’t apply to me. I was given two different options one to disconnect my service other to pay double price.
I mentioned multiple times if I was given better price I would stay with xfinity. I got nothing in response just unbelievable.
Official Solution
XfinityJustinM
Official Employee
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448 Messages
16 hours ago
Hi @user_1ec3f2, we understand that customers want the most reliable service for the best price possible. The promotion you are referring to sounds like a new customer promotion, and would not be available for existing customers. You also had an introductory promotion at some point that introduced you to the service. We do our best to find the balance between maintaining reliability, upgrading the network, and making sure our customers can still afford the services they enjoy. We can take a look at options, but I would be unable to guarantee the promotion you are referring to. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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Again
Expert
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33.2K Messages
16 hours ago
@user_1ec3f2
Was that for new customers? If so, it's doubtful you'll get that price.
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