3 Messages
Was told someone was coming to help but got no confirmation
I recently moved but the WiFi hasn't been working. I talked to an agent on the phone and they said there was an issue with my cable and they would send someone out this morning, but I never got any kind of confirmation and no one came by. I'm also having trouble getting information about my account, it's only showing 2 old addresses and not my new one, and when I try to talk to the chat bot it tells me that my plan is inactive, which it shouldn't be.
EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.3K Messages
1 year ago
Hi there, @user_kjxjvk ! Thanks for reaching out here on the community forum. We would be happy to assist with getting this issue worked out! Could you
please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete, current street address to get started. Thank you kindly!
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