1 Message
Want to upgrade internet but...
I keep getting the prompt that "Your order deserves a little more attention.
Unfortunately, we're unable to complete your request online, but our knowledgeable representatives are available to help you right now.
Call 1 (877) 338- 9791." I cannot look at any of the other plans and do not feel like going around in circles with the sales people on the phone.
EG
Expert
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108.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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2.7K Messages
1 year ago
Hey there, @user_04kcn9 thanks for reaching out through Xfinity Forums regarding your account change. We would love to help you with upgrading your internet speeds! If you can please send us a Direct Message with your full name and your full address, I would love to help with getting this submitted for you!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
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