Good morning @user_mobbgn, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well, and thank you @EG for brining this post to our attention. We are sorry to hear that you want to cancel your services, but you have come to the right place for assistance with that. Could you please send our team a direct message with your full name and full address? Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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119.5K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.1K Messages
4 hours ago
Good morning @user_mobbgn, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well, and thank you @EG for brining this post to our attention. We are sorry to hear that you want to cancel your services, but you have come to the right place for assistance with that. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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