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user_jeffconser
1st Topic

Visitor

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1 Message

Thursday, August 7th, 2025

Want to cancel TV service but keep Internet service

Hello I'm looking to cancel my TV service but I'd like to keep my Xfinity Internet service. I don't want to downgrade or change the service, just want to completely get rid of my TV service since I've decided I don't need it anymore.

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Updated 

3 days ago

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XfinityThomasA

Official Employee

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2.7K Messages

1 month ago

 

user_jeffconser - Thank you for joining us here on the forums! Our team can help with your account changes! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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user_4y7va5

Visitor

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1 Message

3 days ago

I'm having this same problem. I don't see an option to start a direct message or chat. How can I get help with this issue?

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XfinityMarshante

Official Employee

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461 Messages

Hello @user_4y7va5, thank you for leaving a comment. Can you elaborate more on how we can assist you? 

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message. Xfinity Forum Guidelines Xfinity Forum Acceptable Use Policy. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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