Visitor
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2 Messages
Want status on this ticket.
Looking for answers on my ticket. Been a couple of days and still have not heard anything. [Edit: Personal information]
Visitor
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2 Messages
Looking for answers on my ticket. Been a couple of days and still have not heard anything. [Edit: Personal information]
CCDevin
Problem Solver
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735 Messages
3 years ago
@dlindenfeld
Good morning! Thanks for reaching out to us here so we can help keep you updated on this ticket. We are able to check the status and also follow up with you until it is resolved so you have direct and constant communication from start to finish. You definitely came to the right place!
Since we will need to discuss personal account information, can you send us a direct message with your first and last name and your complete address, please?
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.3K Messages
3 years ago
The concern is not "Xfinity Stream App" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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