Visitor
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1 Message
Waiting for Email Confirmation of Cancellation [Edited]
[Edited: "Solicitation"] I was a customer for 5 years when i cancelled services because of relocation. I called mid month (May) to cancel for end of month. xfinity treated my cancellation as ‚request to cancel‘ and send me the next bill. It took me hours on the phone to turn the ‚request‘ into and actual end of service. Actually- I’m still waiting for the email confirmation ….
[Edited: "Solicitation"]
[Title Edited: "Solicitation"]
EG
Expert
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118.3K Messages
13 hours ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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3K Messages
13 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
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