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user_bpzmv7
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Sunday, January 5th, 2025

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Waiting for credit to my account that you failed to close

I have received the same message for several days after you assured me that the matter would be resolved by now.  

Hi Jadene, it's Xfinity Assistant.

We apologize, your ticket [Edited: Personal Information] regarding your Credit escalation is taking longer than expected. Thank you for your patience. We'll follow up when your issue is resolved.

Review your ticket here: xfinity.com/support/digital-ticketing

TxtHelpOrStop

Msg&DataRatesMayApply

Question

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Updated 

9 months ago

 • Edited

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XfinityAmandaB

Official Employee

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2.6K Messages

9 months ago

 

user_bpzmv7 Thank you so much for coming to our Xfinity Community forum for help with your billing concerns. I would be happy to help look more into your ticket for you.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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