Visitor
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9 Messages
Waiting a month for cable connection
iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The technician quoted the buried line work at 14 days, it has been 42 days. This is unacceptable. What should I do to get my services set up? Is there any way I can demand the money that I paid is refunded, because of the lack of service that Xfinity has been providing? Please let me know what my options are, thank you
XfinitySeth
Official Employee
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1.1K Messages
9 days ago
Hello user_frdn32! I work form home myself, so I definitely know how critical it is to have stable internet at all times. We never want you to be without services for any extended amount of time, much less the two months you outlined, so rest assured you're in the right place to get this resolved for sure. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be glad to start reviewing this further for you 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_frdn32
Visitor
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9 Messages
21 hours ago
Update: it has been 8 days and not a single piece of helpful information has been given through this direct message request. This seems to me like a way to hide the customer frustration from the public. [Edited: "Solicitation"] that has the worst customer service I have ever experienced. I got home internet set up from T-Mobile while I wait for this [Edited: "Inflammatory"] company (Xfinity) to provide me any information after taking my money for months and continuing to bill me. PLEASE HELP ME IF ANYONE IS ABLE TO. [Edited: "Solicitation"]
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user_frdn32
Visitor
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9 Messages
8 hours ago
This company has been taking my money for months, and refuses to update me on the status or provide any refund or any way to make this right. [Edited: "Solicitation"] This company has some of the worst customer service I have ever seen, and puts no effort to improving communication or customer service. The only reason these business practices are acceptable is because xfinity has a monopoly in many areas. [Edited: "Solicitation"]. It is so scummy to rely on your company's size and monopoly to force customers into waiting MONTHS for internet when they have been paying the bill. I Will be finally canceling my payment after more than 2 months without internet and with sporadic updates. 3 techs have been sent to my house, none were able to resolve the issue due to awful communication and coordination of contractors and digging the underground line. Is there anything xfinity can do to make this right? 2 years free service? Please give me some options so I do not have to keep posting here [Edited: "Solicitation"].
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