Visitor
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5 Messages
Waiting a month for cable connection
iIt has been a month and I am still waiting to have my cable connected. I work from home and this is impacting my work. I am being billed for service for almost 2 months now, but I have not been able to get internet. It has been weeks of waiting for a buried line to be installed with no update. The technician quoted the buried line work at 14 days, it has been 42 days. This is unacceptable. What should I do to get my services set up? Is there any way I can demand the money that I paid is refunded, because of the lack of service that Xfinity has been providing? Please let me know what my options are, thank you
XfinitySeth
Official Employee
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1.1K Messages
3 hours ago
Hello user_frdn32! I work form home myself, so I definitely know how critical it is to have stable internet at all times. We never want you to be without services for any extended amount of time, much less the two months you outlined, so rest assured you're in the right place to get this resolved for sure. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be glad to start reviewing this further for you 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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