Visitor
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4 Messages
Wait time up to 3 hours
This is an ungodly and unethical wait time. I am beyond infuriated by this. It seems like a scam. I was asked 3 times to change the modem I purchased and then for the 3rd one, I was told it was refurbished and could not be activated but it is brand new and purchased in person at Best Buy. I was then escalated to next tier of support but left on the line!!!!!
XfinityJorge
Official Employee
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2.1K Messages
4 years ago
Hello @user_e2e7f5 thank you so much for taking the time out of your day to contact us. I am sorry to hear about your troubles with the equipment and I would love to clear things us. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.
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user_5525ff
Visitor
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1 Message
4 years ago
This is the worst customer service in the industry, first you wait forever and then you get connected to a call center in Asia that have no idea [Edited: "Language"] is going on
(edited)
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user_e2e7f5
Visitor
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4 Messages
4 years ago
After 6 hours wasted, no one could help me. I am beyond words. I am now at risk of losing my job for not being able to perform my job responsibilities due to no internet. Xfinity should be ashamed at how they are handling customers. This is eye popping.
(edited)
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