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user_amfpxi
1st Topic
Originator

10 Messages

Monday, January 6th, 2025 4:39 PM

VPN keeps dropping out

HELP!

I work from home and I have called into Comcast/Xfinity several times in the past couple months that my VPN keeps disconnecting after 5 minutes while I am using it. There was supposedly a fix in my area last week but I am still having this issue. I cannot work from home like this! I have disconnected and reconnected my modem several times so please don't tell me to try that again.

[Edit: Personal Information]

Question

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Updated 

3 months ago

 • Edited

45

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XfinityPeterH

Official Employee

 • 

1.9K Messages

4 months ago

 

user_amfpxi Thank you for your post and letting us know about your troubles with your VPN. I also use a VPN for work so I can understand how important it is to get connected. Sounds like you have done your basic troubleshooting steps. Have you already been in contact with your works IT Team for help with the VPN?

 

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