Visitor
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1 Message
Voicemail message pfishing
I received the following voicemail on my cellphone (not comcast service) that I am assuming is a Pfishing attempt. Is there any way to report this?
Message came as follows: "Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount call us back at (Edited: PII Please see Forums Guidelines) from 8 am to 5pm Pacific standard time. Thank you and have a great day.
I am assuming this is Pfishing because - Xfinity doesn't call me and they definitely don't give 50% off! (lol)
CCAnna
Problem Solver
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874 Messages
2 years ago
I am sorry to hear you got one of these calls, @user_644b37. I am so glad that you are mindful of situations that might be "too good to be true". Protecting customers is one of our top priorities. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second and a team of security experts who work to protect customers 24 hours a day, 365 days a year.
Common Fraud techniques include; Fake Payment Requests, Deceptive Emails and Phone Calls, and Misleading Websites. Please see this article that will give you tips and tricks to protect yourself and others from these scams https://www.xfinity.com/support/articles/protecting-from-fraud.
You can also find more tips on how to avoid scams, what to do if you were scammed, and how to report fraud, scams, and bad business practices by visiting the Federal Trade Commission’s Consumer Advice website.
Lastly, if you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue, related to an Xfinity account, click here, to let Xfinity know about the abuse. You can also stay up to date on topics related to Internet security such as known Xfinity security alerts and top phishing scams here.
Once again, thank you for being a loyal Comcast customer. If you ever have any additional questions or concerns please don't hesitate to reach out to us, The Digital Care Team. We are here 24/7 to help.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
It's almost certainly a scam. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RECENT&q=scam.
The scammers will have a great deal of info, and the calls will sound like Comcast calls. The scammers will appear to "pay" your current balance, although Comcast will finally realize that the "payment" is bogus and reverse it in a day or two. This scam is a very nasty one.
A competent company would have posted prominent warnings about a scam that appears to use leaked customer data, but Comcast hasn't bothered to do that. They really should.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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