voice phone

xfinity says the port went through and is on their network..i keep getting different live agents who give me different solutions. i have been messaging them for weeks now..Now the latest is that I need a new modem. which doesnt make sense because i was able to make phone calls with my modem which has phone ports on the back..i am just changing the phone number i want to keep from Verizon . so i dont see why the modem makes it the reason for no being able to get a dial tone since ive been using it for years with my other phone number..

Gotcha. That does seem pretty strange, as the phone number issued shouldn't have any impact with the equipment being used. Let's see if we can help work on this so you don't have to continue to reach out and get mixed information. Our team can keep a DM open as long as needed to help get this line working. Please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message