It says "something went wrong" and suggests that I try later and if problem persists to contact customer service.
I tried to have the app use cellular automatically, but from what I can tell... the samsung s24 still doesn't shut down totally. The app only works if I go into connections and turn off wifi for s24.
short123 Greetings! Thanks for using our Forums and our team is here to contiunuing to work with you. Have you checked your phone to make sure it has the lastest software?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @short123, thank you for taking the time to reach out on social media. If a Samsung phone's native app only works in cellular mode and not in WiFi, it could be due to the Auto-Connect to Xfinity WiFi feature being turned off. To resolve this, go to **Settings > Connections > WiFi > Advanced** and toggle on **Auto-Connect to Xfinity WiFi**. Additionally, ensure that location services are enabled on the device. If the issue persists, consider interference from third-party apps, outdated software, or poor WiFi network connectivity. By following these steps, you can troubleshoot and potentially resolve the issue of the native app not working in WiFi mode on a Samsung phone.
Here's a link with some information on connecting to WiFi hotspots https://www.xfinity.com/support/articles/phone-wont-autoconnect-wifi-hotspots.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I checked. The smartphone is set to auto connect to wi fi and to precisely determine my location. this all helps keep wi fi open for all apps and ignore my cellular preference for visual voicemail.
My app says in the settings that only cellular works for my visual voicemail.
How do I get the app to use only cellular without shutting wi fi for all my apps
XfinityThomasA
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