Visitor
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5 Messages
Visa Gift Card promised to me
I purchased a Samsung phone back in January of this year, when there was a promotion for a $400 gift card. I received an email that told me that I had satisfied the requirements for the gift card and that it had been mailed. When I didn't receive it, I checked the website, and it said that it had been returned. This had happened once before because Xfinity had left off my apartment number, so I called and requested a call back. When that call back never happened, I called abut 3 more times, only to be hung up on, with no call back. I then sent no fewer than 3 messages online for a call back, or even just to request that the card be mailed again, only this time to include my apartment number. I have heard NOTHING, and the status of the gift card still says "Returned".
I have done agent chats 3 times, been told to call the same phone number that keeps hanging up on me, I was given a ticket #, and assured several times that I would "definitely" receive a call back or email within the next 4 days. I have once again heard NOTHING.
I sincerely do not appreciate these bait and switch tactics. I just want what Xfinity PROMISED me. I fulfilled my end of the deal, they have yet to fulfill theirs. This is at the very least a breach of contract, and I need resolution ASAP, as this has been going on for MONTHS. Otherwise I will need to return both of my phones, and cancel my mobile service.
XfinityMary
Official Employee
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271 Messages
4 years ago
Hello @curlz1978! I appreciate you taking time to post your concerns here on our Forums page so we can help with your promotion and gift card concern. I know that it is important to receive the gift card when you fulfill the requirements and to make sure there are no issues with the shipment. For more assistance with your gift card, please call our expert team at 1-800-526-3268 where they will be able to review the incentive concern further and help. Thank you!
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HampshireFam
Visitor
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13 Messages
4 years ago
I am going through the EXACT same problem for the purchase of my Samsung Galaxy S21 Ultra in July that was a $300 card to be sent after satisfaction of the agreement terms which was 3 months pf payments and account in good standing. I was then told by an agent that it was in the mail, now to only have it not show up, also not appear on the rewards and incentives website (it only shows one from 2018) as well as when I call the number I am on permanent hold with music (I am listening to the piano playing right now as I type this). It then asks if you want to be called back and not lose your place in line. I did that once yesterday and still no call back. I called again and it just told me after 30 minutes of waiting it would call me at my number. Now calling back again and immediately on hold with no one answering or responding.
I agree this is 100% failure to deliver on promises made. We have been an Xfinity customer for over 10 years and it seems like every year, they decide to treat us worse, reduce support, and care less about the users. The automated attendants and chat bots are horrid to deal with.
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fuongbregas
Visitor
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4 Messages
4 years ago
Also on the same page, promised to get a $50 Visa gift card in August for their internet, never receive anything.
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HampshireFam
Visitor
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13 Messages
4 years ago
Still no help here either. These forums provide no help at all.
https://forums.xfinity.com/conversations/customer-service/dont-expect-any-support-here/619fe14050b737295335d8f7
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curlz1978
Visitor
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5 Messages
4 years ago
I finally got my card! Xfinity Mobile customer service put in an escalation ticket for the card, and it apparently worked (finally). I really would contact that Tristar Fulfillment Services place. They won't let me put their phone number here, but if you google them they should come up. They're based out of New Jersey, and these gift card programs are apparently all they do, so the fact that they are clearly so bad at it is really amazing.
I would hope that if they get enough customers calling they might actually start doing their job, but who knows?
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user_aae888
Visitor
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1 Message
3 years ago
I’ve been going through the same with no resolution. I have three lines and I called In to question about another issue with my phone and was told that I’d get $200 for my three lines and will also get an additional 200 if I add another line which the phone was told to be free. I received the phone and called to activate it so that I can get my promotion and now they’re telling me that there’s no money and the phone isn’t free. I don’t know why an agent would think it’s ok to tell those lies. I cancelled the line and will cancel the other three with the internet service that I have them.
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