2 Messages
Visa gift card never showed up
Hi, I came back to XFinity with a deal where they would gift me a large prepaid gift card. I have had no notificatons or delivery of it and it has been months. When does it come in the mail?
2 Messages
Hi, I came back to XFinity with a deal where they would gift me a large prepaid gift card. I have had no notificatons or delivery of it and it has been months. When does it come in the mail?
EG
Expert
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111.7K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2.1K Messages
1 year ago
@I_need_asistance thanks for reaching out and letting us know about your gift card not showing up. Our team is here and happy to help you complete investigation on the card. Please send us your full name and complete address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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