Virtual Prepaid Mastercard has arrived.

Hello Jeff and thank you for responding to my post. I called that number. Several times, and tried every option available. It is an automated system with no option to speak with a human. It also requires the card number which I do not have because of the issue on the website when I went to activate the card. Then I went on to the Rewards programs help desk and that automated system created a ECM ticket for me but still no option to talk to a human, just an AI bot that has since ignored me. This is my next step since going in person to an Xfinity store will not help either, they are all just sales reps. I am hoping and praying that someone at Xfinity who works with the rewards department can see this, log on and tell me how to retrieve my gift card.

We can take a look and see what we can do @user_z39cnn. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

Thank you very much for all your help Jeff, I was able to actually talk with a real person about the issue by following your instructions, and am very satisfied with your assistance.

I hope you have a Happy New Years,

Thanks!!!!!!!!!

We're so glad to hear that @XfinityJeff was able to help get you in contact with the right folks to help resolve your concerns! We're always happy to assist here on our Forums, via our r/Comcast_Xfinity SubReddit, or @XinitySupport on Facebook or X!