Visitor
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3 Messages
Virtual Prepaid Mastercard has arrived.
On Dec 14th, I was notified my $100.00 prepaid virtual card had arrived. I clicked on the link, created a rewards account, registered the card, accepted the card, then the screen blanked out and the card disappeared. I attempted to activate the code again but it states it already exists. There is no card showing on my rewards account, and I never received a confirmation email that confirming I activated the card. I created ECM Ticket # [Edited: "Personal Information"] under Xfinity Rewards on 12-18-2025 07:32:12 EST.
I have not heard a word from anyone since then.
I do not have the card number because the screen blanked out before I could save an image, but somewhere there is a gift card in my name with $100.00 floating around the internet.
How do I get someone from Xfinity to help find this for me?
Accepted Solution
XfinityJeff
Official Employee
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796 Messages
3 months ago
Good morning @user_z39cnn, and thanks for posting you issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the prepaid card, but you have come to the right place for assistance. Since the information shows that the card has been issued, there is a number you can call if the card information is not received via email within 48 hours. The number is 1-866-385-8392.
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user_26er54
Visitor
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1 Message
23 days ago
I received an email with a $180 Mastercard debit. Is this legit? I don’t want to click on anything without confirmation. Cannot get a live person when calling the phone number provided. Also, why is this being given?..sounds fishy
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