Visitor
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9 Messages
Virtual Prepaid Mastercard Debit Card Balance
My available balance is only $51.54. However I have only used $118.62 out of the original $180.00 loaded. My ending balance is $61.38 which is correct. How do I get the additional $9.84 to be reflected in my available balance so I can use the entire $180.00? Thank you.
Accepted Solution
Again
Expert
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30.8K Messages
14 days ago
@user_b3eb84
To me it looks as though your balance is $61.38, which is your beginning balance as of 9/1/2024. Do you remember spending $10.20 somewhere which would make it seem as though your balance is $51.18? It seems to me, like an online bank ledger, there is a pending payment that doesn't show on the statement. Did you perhaps get gas at Sam's, where they might have a "hold" on the purchase?
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XfinityAirelle
Official Employee
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2K Messages
14 days ago
Hi there! Thanks for taking the time to reach out to us today. There may have been an activation fee. Can you check the ledger of transactions?
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user_b3eb84
Visitor
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9 Messages
14 days ago
Thank you Xfinity for the $180 gift card offer to all Veterans. It's too bad that the card issuer you are using is stealing about $10 from the benefit. It's not uncommon for a gift card issuer to skim $2 or $3 from each card because it's hard to transact an exact amount down to a $0 balance. However I think that $10 is excessive and no different from theft. Please make sure the folks in the Xfinity Rewards program are aware of this problem.
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