Visitor

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1 Message

Monday, March 23rd, 2026 11:01 PM

Virtual Prepaid Card Not Working

I received an email with an Activation link for my virtual Prepaid Mastercard, but the link isn't valid.  I've tried several times and on different browsers, but the same result.

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Official Employee

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2.5K Messages

4 hours ago

Hey @user_b0meuc, Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to assist with the Virtual Prepaid Card concerns. Was this card received through a promotional campaign, refund from a closed account, or through an Xfinity Mobile promotion? Also, what is the website you are attempting to visit? 

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