Vinyl siding damage

I had the drop line replaced because it was leaking green oil. It was the latest repair in a 3.5 month long struggle with xfinity over terrible internet and even worse customer service. The technician replaced the lines but adding multiple drill holes into the vinyl. I’m not sure why he couldn’t just use the same drill holes but they never asked my permission to do so. Not only did he create more holes but now I’m left with a giant hole where the line was. I rent here and do not have permission from landlord to do so. Now I’m financially responsible to pay for xfinity’s damages. I want compensation or I will be taking legal action. This is totally unacceptable. You are by far the worst company I’ve ever dealt with.

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Responses

CCMike1

Official Employee

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933 Messages

3 years ago

Hi @MADDISON NUNES and thanks for reaching out. I'm sorry to hear about your experience. I would be more than happy to look into the damage concerns you're referring to. You've reached the right place for support. Can you direct message me your address and name?

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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user_aab170

Visitor

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3 Messages

3 years ago

I don’t see a bell. Do you have a number that I can call that doesn’t redirect me to the Philippines? Where I can speak to a supervisor. I’ve had the absolute worst experience with you company. From taking 3.5 months and still having terrible internet service to now have damage to the property I rent.

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CCMike1

Official Employee

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933 Messages

If you need to speak to a live agent, you can reach one at (800) 934-6489. We're equipped to care for all concerns and are experts with these types of situations. If you're able to, please send me a direct message.

I no longer work for Comcast.

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3 years ago

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user_aab170

Visitor

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3 Messages

I’m not sitting on the phone with someone from the Philippines. You can connect with me directly here at my email [Edited: "Personal Information"]

The landlord was not present and your employees damaged the house. I’m not responsible for damages made by your company! Fix it!

(edited)

3 years ago

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CCJamie

Problem Solver

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322 Messages

@user_aab170 We can definitley help with the damage that was done. Would you please send a direct message with your name and complete service address so we can address this issue?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

3 years ago

0

Customer Service

user_aab170

Vinyl siding damage

CCMike1

user_aab170

CCMike1

user_aab170

CCJamie

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