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Saturday, May 4th, 2024 8:09 AM

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VERY INPORTANT .....PLEASE SEND THIS MESSAGE TO A SUPERVISOR

I already made my mind up as well as my Husband To cut the cord with XFINITY and go to another internet provider That is HUGHES MICROWAVE... In these difficult times where money is tight for many Americans ,and Many of us CUSTOMERS are NOT able to afford your outrageously HIGHLY priced services.  It is very sad , That you HIGHLY Overcharge your customers With all of your services...IT cost me OVER  $ 1,600  a year for just internet.. and it is not affordable at all To pay monthly. My Husband is disabled and has a  very rare brain disease.( AND I Can PROVE It With Medical Records That i Have on Hand) we are on a very low fixed income. I finally REALIZED THAT You are a very cold hearted company that has no COMPASSION or reasoning as far as Putting The Squeeze on your Gold members like me and my husband and many more people who agree with me. WE Have been GOLD CUSTOMERS FOR OVER 20 Years and counting. I am Not The Only one that has been ripped off monetarily by XFINITY and their OVER exorbitant Costs to all your customers, especially your GOLD CUSTOMERS THAT ARE NOT AND I SAY AGAIN AND AGAIN "NOT" respected at all. we took it on the chin long enough  and WE Made a decision to cut the Cord and Finally part ways with XFINITY.. We staying only for the month and Paying off our existing Balance With XFINITY. we are going to HUGHES MICROWAVE CORP . Their Rates are fair so we can afford their services and not struggle with XFINITYS Ridicules Costs....LIKE I SAID BEFORE We Were supposed to be gold customers. IT"S SAD TO SAY THAT I have been paying a bunch of GREEDY pirates that do not give a [Edited: "Language"] about their customers at all. XFINITY has a terrible reputation for OVER CHARGING THEIR CUSTOMERS. your high rates are making your customers go to other companies. I don't blame them as well as myself. It's about time you treated your customers with respect and affordable costs. I have a very large  family over 80 people in my immediate family and most of them are also dropping your services.  and that's because of me . if it weren't for all of us (Customers That Have been taking advantage of) Your Company Wouldn't Be where it is today. A multi BILLION COMPANY That XFINITY (COMCAST) that  just don't give a [Edited: "Language"] about their customers... Like I said before, Many People are jumping ship with your company. .IF you KEPT YOUR PROMISE and LOWERED YOUR COST TO MAKE MORE AFFORDABLE LIKE YOU PROMISED I wouldn't have to drop your services . But you gave us NO choice but to get a more affordable High Speed INTERNET That is affordable on a fixed income. I DO HOPE IN THE FUTURE YOUR XFINITY COMPANY REALIZES THAT WITHOUT YOUR HIGH PAYING RIPPED OFF Customers You Wouldn't Have the MULTI BILLION DOLLAR EMPIRE without your price gouged customers That you take advantage of   MY NAME IS  KIM [Edited: "Personal Information"]  I LIVE AT [Edited: "Personal Information"]. MY Phone # IS  [Edited: "Personal Information"] CALL IF YOU WANT ANOTHER EAR FULL OF DISGUST AND FRUSTRATION...GOOD DAY

Official Employee

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2.1K Messages

1 year ago

Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your account concerns @user_avfvhk.  We are so glad to hear from you and happy to help in any way that we can to get things with your billing ironed out for you.  No worries!  You have reached out to the right team, and we are going to work hard to get things taken care of.  When you are ready, please feel free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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