Very frustrated with this whole experience

Let me explain my situation here. I went to the Xfinity store to get service in my name and when I got home to activate, everything was working fine and my husband who is bedbound and disabled was thrilled that we can now stream without data limits and I can game. So today, August 31st, the landline stopped working. I chat to see why it was working. They told me something was happening and that they needed to push something through. So I worked with them in chat and apparently got disconnected! I tried to chat again and spoke with someone who was repeating over and over again about what this was. I could not get an answer so I asked to speak to a supervisor in chat who was repeating the same thing. 

The reps said that they had to remove EVERYTHING from my account and re-add them again to get the land line working. So now, I am left with no TV Service or Home Phone. The Internet is still working. Apparently the chat agents I was working with did something very wrong to my account and when I spoke to someone on the phone, they told me that they tried to re-activate my service and could not because the people who worked on my account put in pending service orders she could not over-ride

So , she gave me a case number and told me to wait until 8PM Supposedly my time or EST? TO get a callback from Corporate. Please help! As a caregiver and also a husband I need my husband who is disabled to get his TV Back and I won't hear the brunt end of it until its back.

It breaks my heart and the only thing keeping him entertained is his hidden object games on the phone. I guess its partially my fault for calling to complain about a problem, I could have easily waited until the second to get help with this since something is open, but I guess that plan bit me in the behind. Sorry for my frustration but you can understand where I am coming from! I do have a case number assigned to this and as of the time I hit the post button, I have not got a callback on the phone yet.