Visitor
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4 Messages
Very disappointed
Just FYI, not being able to get my question resolved via your super un-helpful AI, after repeatedly requesting a representative to finally be told that at 7am, call volume is off-the-charts and wont be able to help, really makes me want to switch providers.
I received a promotional offer for a prepaid card, but the links don't work.
XfinityMarshante
Official Employee
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1K Messages
6 days ago
Hello @user_jhbn0v, thank you for taking the time to leave a post. Sorry you had such a frustrating experience trying to get help through the Xfinity assistant. I completely understand why that would make you consider switching providers. When accessing the link, what error message are you getting?
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user_jhbn0v
Visitor
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4 Messages
14 hours ago
It was via email and the offer was for $180 on a gift card.
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user_jhbn0v
Visitor
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4 Messages
12 hours ago
That resolved it! Was a military member promo. Thanks for the assist.
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