Visitor

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1 Message

Wednesday, May 20th, 2026 3:28 AM

Verification issue

Hello,

im trying to purchase a new service. However, it does not verify my birthday. I tried to change computers, cookies, ect. 

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Official Employee

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2.7K Messages

2 hours ago

Hey @user_td3fn8, Thank you for visiting our official Xfinity Forums Community support page. Sorry to hear you are experiencing issues, but rest assured we can help. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help. get everything set up and processed for you. 

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