1 Message
Vehicle Damage by Technician
My car was damaged by an Xfinity Technician while he was cutting a cable line at the Intersection of Cain St NE and Jackson ST NE in Atlanta, GA. I was driving down the road and the line whipped down on my car scratching my windshield and paint. I stopped and addressed the Technician and he had a nonsensical response. I can describe the Technician if needed. This as at 11:20am Today 8/30/2023. The Technician was doing work at Camden Vantage Apartments . He should have waited until there was a red light a block up Jackson ST or put out signs or cones out . If someone was on a Motorbike it would have seriously injured or decapitated them. I am including pictures (attached) of the Area, Technicians Vehicle, and Damage...who should I talk to about trying to get the damage fixed? It looks like the contractor gets their vehicle and equipment from :
Thank you, Matt
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XfinityMarcos
Official Employee
•
2.1K Messages
1 year ago
Hello @user_c5843e, thank you for reaching out to our forum regarding your damage complaint. We'll need to grab some additional details and submit a ticket to have this researched further, but I promise we'll do all that we can for you. I do see that you've already sent a direct message, but please understand any unsolicited DM's are a rule violation. In the future, please wait for an official employee to request a DM. I look forward to working with you regarding this concern.
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