5 Messages
Vacation Hold
Very unhappy xfinity has taken away the 8.00 vacation hold plan!! I find it very unreasonable that they are now charging 20.00 for this service. This is just unacceptable & I am sure I'm not the only unhappy customer.
Going to look for another service provider or Hotspot my phone. 😡😡😡😡
EG
Expert
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110K Messages
18 days ago
Moved here.
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XfinityVianney
Official Employee
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2.1K Messages
18 days ago
Hi @user_w9gbya,
Thank you for reaching out and providing your feedback regarding the recent pricing updates. I understand this was not a welcome change for you, but we'll be glad to cover the different options for the plan. The prices can vary on the services you decide to keep.
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user_99z35n
1 Message
16 days ago
Xifinity increasing vacation hold from $8.00/mth to now $20.00/mth is a ridiculous increase. Not one warning from the company to advise its customers that a massive increase was coming. I am sure massive seems a bit extreme but it is not when you are on a fixed income. We do not require any small amount of data to run security cameras or other things. We just want to put it on hold. A larger number of us seniors are getting together and talking about returning the modem box and just dropping Xfinity and looking to other company's. We feel dooped , this is a shady practice not to warn people. And we are also sick of having to renegotiated our contracts all the time. Just be straight forward for the get go.
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Kaboom81
Visitor
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1 Message
17 hours ago
I live in central Florida for 4 months and only have Xfinity internet service. Enrolling in the Seasonal Convenience Plan is now $20 per month. There is no option for $8 per month like last year. When filling out the form, it states "You will be enrolled in the Seasonal Xfinity Internet Access Plan (20mbps) at $20.00/month." There is no opt out option. I live somewhere else for 8 months and do not need 20mbps.
Cancelling my Xfinity account and then installing the service again is cheaper than having to pay $20 for 8 months. The price increase and having 20mbps makes no sense. The $8 fee has been discontinued for those who only have internet service. Is there a cheaper option to have the internet completely shut off and keep my Xfinity account when I'm away?
(edited)
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