Visitor
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1 Message
Utility Location
Xfinity sent someone from USCI to locate my utility wires before installing wires for the TV. This person did something with a box containing wires located on my neighbor's property. This box was not closed properly, and is now exposing wires to her home. This needs to be corrected. I have tried numerous times to speak with your automated system, and your chat bot to no avail. This is very frustrating, AI can understand unusual situations. PLEASE, this needs to be addressed.
XfinityFrank
Official Employee
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1.3K Messages
7 days ago
Hi there, @user_c3qszj! Thanks for reaching out to us here on the Community Forum! Sorry to hear you had trouble getting help! We can work with you to resolve this issue. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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